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Terms and Conditions

Terms and Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.

These T&C, as modified or amended from time to time, are a binding contract between the company and you. If you visit, use, or shop at the site (or any future site operated by the company, you accept these t&c. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

User Account and Security

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Drezzling.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Drezzling.com has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Drezzling.com immediately of any unauthorized use of your account or any other breach of security. Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution. Drezzling.com reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

Description of Services

Drezzling.com provides a number of Internet-based services through the website (all such services, collectively, the “Service”). One such service enables users to purchase fashion and lifestyle products such as clothing and accessories (collectively, “Products”). Upon placing an order, Drezzling.com shall ship the product to you and be entitled to its payment for the Services.

Equipment

The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User’s equipment resulting from the use of the Site.

Privacy Policy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Drezzling.com the website. The user further consents that the terms and contents of such Privacy Policy are acceptable to her/him.

Communication

By providing your data, you agree to be communicated by us via email and sms or by posting notices on the Site to facilitate your navigation of and shopping from the website. We may communicate promotional offers periodically and as and when required.

Limited User

Drezzling.com grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Drezzling.com’s sole discretion) an unreasonable or disproportionately large load on Drezzling.com’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted. Any unauthorized use by you shall terminate the permission or license granted to you by Drezzling.com.

User Conduct and Rules

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

  • defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
  • publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
  • upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
  • upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;
  • conduct or forward surveys, contests, pyramid schemes or chain letters;
  • download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
  • falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  • violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
  • violate any applicable laws or regulations for the time being in force in or outside India;and
  • violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
  • exploit any of the services. We reserve the right to deprive individual customers of our Cash on Delivery payment option. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.
  • You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about Drezzling.com, its associates and partners on any property owned by Drezzling.com.

No Compensation Policy

If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product.The customer cannot request compensation for any reason,including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Drezzling.com holds the rights to cancel orders and block accounts of such customers without any prior notice.

User Warranty and Representation

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Drezzling.com.

Exactness Not Guaranteed

Drezzling.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that a representative from Drezzling.com will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 7 days of it being sent to you. Drezzling.com may re-request that you accept a production alteration one additional time if an alternative method to send your ordered product is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded.

Intellectual Property Rights

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Drezzling.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Drezzling.com without obtaining authorization from Drezzling.com.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Disclaimer Of Warranties/Limitation Of Liability

Drezzling.com has endeavoured to ensure that all the information on the Website is correct, but Drezzling.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Drezzling.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services;(b) unauthorized access to or alteration of the user’s transmissions or data;(c) any other matter relating to the services;including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Drezzling.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Drezzling.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Drezzling.com’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

The Users of Mobile Application of Drezzling.com are expected to update his/her said app on regular basis, so that he/she can avail the latest services and is duly aware of any change(s) in Drezzling.com policy. In the event of failure to update the Drezzling.com Application, as and when available, by the Customer, the Users understand and agrees that Drezzling.com shall not be liable in any manner whatsoever.

You expressly understand and agree that drezzling.com and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, opportunity, goodwill, use, data or other intangible losses (even if drezzling.com has been advised of the possibility of such damages), resulting from use of the site, sale and supply of goods content or any related/unrelated services and other services offered on the website from time to time.

Indemnification

You agree to indemnify and hold Drezzling.com (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party.

Modified Terms

The Company reserves the right at all times to discontinue or modify any of our T&C and/or our Privacy Policy as we deem necessary or desirable without prior notification to you. Such changes may include, among other things, the adding of certain fees or charges. We suggest to you, therefore, that you re-read this important notice containing our T&C and Privacy Policy from time to time in order that you stay informed as to any such changes. If we make changes to our T&C and Privacy Policy and you continue to use the Site, you are impliedly agreeing to the T&C and Privacy Policy expressed therein. Any such deletions or modifications shall be effective immediately upon the Company’s posting thereof. Any use of the Site by User after such notice shall be deemed to constitute acceptance by the User of such modifications.

Links

The Site or third parties may provide links to other World Wide Web sites or resources. Because Drezzling.com has no control over such sites and resources, you acknowledge and agree that Drezzling.com is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Drezzling.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Pricing

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Drezzling.com’s discretion. Prices might change when the stocks are replenished. We strive to provide you with the best prices possible on products and/or services you buy from Drezzling.com, however, Drezzling.com does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. No refunds shall be applicable on the orders made by the Customer(s) under the Cash on Delivery (“COD”) option.

Shipping

A fixed amount of 49 INR is charged on all orders with values less than 500 INR. Handing charges are different from Cash On delivery charge of 40 INR. Both these charges shall not be refunded if an order is returned or if the cancellation request is raised after the order is shipped. Title and risk of loss for all products ordered by you shall pass on to you upon Drezzling.com’s shipment to the shipping carrier.

Delivery

Drezzling.com will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Drezzling.com reserves the right to cancel the order(s) at its discretion.

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Sometimes, delivery may take longer due to:

  • bad weather
  • flight delays
  • political disruptions
  • other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled. If you fail to take delivery of the goods, Drezzling.com may at its discretion charge you for the additional shipping cost. No refunds shall be applicable on the orders made by the Customer(s) under the Cash on Delivery (“COD”) option.

The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facilities.

Returns and Exchange

Drezzling.com will accept Return or Exchange only if the following conditions are met.

  1. Return/Exchange should be initiated within 10 days of order delivery.
  2. The tags on the product should be intact.
  3. The product should be unwashed, unused and in an undamaged condition.
  4. The item needs to be returned along with the original packaging such as hangers, poly bags, hang tags on garments, dust bags and gift boxes.

Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods.

To return an item, the customer must write to us at return@drezzling.com, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number which remains open 11:00 AM to 7:00 PM IST (Mon to Saturday), Sundays remain closed. Drezzling.com is not liable for any damages caused to the Product during transit.

Limitation on refund amount for courier charges

If the customer wants to instant return or return within 10 days from delivery date, and Drezzling.com does not offer reverse pickup of the items, the customer can send us the shipment himself/herself. Also, we request the customer to send the scanned copy of the courier slip to return@drezzling.com and Drezzling will refund the amount. Drezzling will refund the courier slip amount or INR 120 per kg, whichever is less.

Drezzling.com will not be liable for the products returned by mistake. In a scenario where a product not belonging to Drezzling is returned by mistake, Drezzling is not accountable for misplacement of the product and is not responsible for its delivery back to the customer.

In case of exchange request placed by the customer, the exchange will be done on special price of the item(s) not on MRP.

Termination

Drezzling.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms. If you or Drezzling.com terminates your use of the Website or any Service, Drezzling.com may delete any content or other materials relating to your use of the Service and Drezzling.com will have no liability to you or any third party for doing so. You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

Law

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Ahmedabad.

Cancellation of Fraudulent/Loss to business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Drezzling.com reserves the right to cancel all past, pending and future orders without any liability. Drezzling.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:

  • Customer doesn’t reply to the payment verification mail sent by Drezzling.com
  • Customer fails to produce adequate documents during the payment details verification
  • Misuse of another customer’s phone/email
  • Customer uses invalid email and phone no.
  • Overuse of a voucher code
  • Use of a special voucher not tagged to the email ID used.
  • Customer returns the wrong product
  • Customer refuses to pay for an order
  • Customer is involved in the snatch and run for any order

The customer may be considered loss to business if any of the following scenarios are met:

  • Customer with a very high return rate
  • Invalid/Incomplete address cases
  • Repeated request for monetary compensation for petty issues

Account for the customers falling in fraudulent or loss to business category may be blocked. Any gift credits earned through loyalty or referral program will be forfeited in such case.

Refund clause

For the purpose of this clause account credit means credit issued to your account for the entire purchase amount less the shipping costs. Your account credit can be used towards your next purchase with Drezzling.com.

Please also see our Return Policy for further information.

Product Review Guidelines

It is advisable that the content of the review is honest, simple, to-the-point and helpful in the interest of future buyers of the same product. Keep in mind that your review is based on your personal experience of your product choice, timing of the order and demographic contours. It is important that you set a clear and realistic picture in your review for other future buyers to follow suit. The review section in essence is limited to only issues with respect to the product like the quality, comfort level, colour, size etc. Please note that reviews written with irrelevant content referring to another product or company will not be published. Moreover, reviews in incomprehensible language, HTML content, promotional campaigns, abusive or defamatory language will not be published. In case you want to give us a shout-out on our services like delivery, return, refund, promotional offers, discount coupons and so on, you can shoot us an email at support@drezzling.com.

Promotions/Contests/Offers/Sale/Campaigns

Drezzling.com shall introduce various offers, schemes or contest (“Contest”) at different times. The terms and conditions for such Contest shall be separately available on the Site. In the event of any conflict between these T&C and the terms and conditions pertaining to any Contest, such terms and conditions shall prevail.

While participating in the Drezzling.com’s Contest you hereby agree to release and hold Drezzling.com (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your participation in the said Contest.

Drezzling.com reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. Drezzling.com, at its discretion, can withdraw a particular scheme from the website or market. Suitable legal action will be taken against websites involved in unauthorized publication of Drezzling.com vouchers. Drezzling.com will only honor vouchers which are issued or published directly by us or our partner websites. Discounts are applied on the product price excluding all convenience charges such as COD and handling. Vouchers cannot be clubbed with any other offer. For a single transaction, only one voucher can be used. In case of any query please contact us on support@drezzling.com.

Store Credit (Wallet)

In case of returns/exchange, Drezzling.com shall only provide store credit to the users if the requested return/exchange could not be performed. The user shall be provided with store credits upon the completion of the return/exchange process. These credits can be used for your next purchase and can be used multiple times in any denominations till they are exhausted. However, these credits cannot be redeemed as cash. Also visit our clause pertaining to the refund/exchange policy.

Disclaimer

It is the customer’s responsibility to login earlier if they want to avail better products or styles because Drezzling.com sales are “first come, first served”. No information regarding the presence of any Product in our stock will be guaranteed and we will alert you only when an item is sold out. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Notification of Changes

Drezzling.com reserves the right to make changes to the Site, related policies and agreements, this T&C and the Privacy Policy at any time. If Drezzling.com makes a material modification to this T&C, it will notify you by: (i) sending an email to the email address associated with your account. Drezzling.com is not responsible for your failure to receive an email due to the actions of your ISP or any email filtering service; therefore, you should add the Site to the list of domains approved to send you email (commonly known as your “whitelist”); and (ii) displaying a prominent announcement on the website. After notice of a modification to the T&C or the Privacy Policy has been posted for 30 days, the notice will be removed. If you have not used the Site for more than 30 days, you should check these two sections for any modifications to the T&C or Privacy Policy prior to any further use of the Site. Should you wish to terminate your account due to a modification to the T&C or the Privacy Policy, you may do so by sending an email with the subject line “Termination of Account” to the email address:support@drezzling.com. If you choose to continue using the Site, you agree that by doing so you will be deemed to accept the new T&C or Privacy Policy, as relevant. You agree that it is your moral obligation to provide us the updated email address.

Billing and Tax

The price of our merchandise is inclusive of the VAT. The VAT charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. Drezzling.com reserves the right to collect taxes for shipping charges wherever applicable.

Miscellaneous

The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. Notwithstanding any other provisions of this T&C, or any general legal principles to the contrary, any provision of this T&C that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this T&C.

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Drezzling.com may offer special promotional offers which may or may not apply to your Drezzling.com account. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by Drezzling.com. This T&C and the relationship between you and Drezzling.com will be governed by the laws as applicable in India. Any disputes will be handled in the competent courts of Ahmedabad, India. The failure of Drezzling.com to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Drezzling.com does not guarantee it will take action against all breaches of this T&C. Except as otherwise, expressly provided in this T&C, there shall be no third-party beneficiaries to this T&C. This T&C constitutes the entire agreement between you and Drezzling.com and governs your use of the Site, superseding any prior agreements between you and Drezzling.com with respect to the Site.

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